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That is entirely up to the client! Some clients prefer to be present, others want to delegate as much as possible, while others give us full control to perform our duties with no input. *Note: For organizing clients we do need the client (or someone the client designates as their proxy) to be available for the first hour or two for questions while we sort each space. Once we have eliminated everything the client doesn't want or need, they are free to step away — as long as they're available to accept texts or calls while we finish the process.

Yes! If the client wants to start fresh, we can purchase supplies that coordinate with the space(s). There is an additional charge of $100 per hour / per person for the time we spend shopping. The client will only be charged for the supplies that are used. We are also, happy to try and use any containers the client already owns if preferred and if they are right for the space(s).

We donate to various charities, including the Salvation Army, Goodwill, and the Atlanta Humane Society. We will accommodate specific charity location requests if possible!

Most people are embarrassed about their clutter or perceived disorganization. Do not worry! We have seen it all. There is no need to clean or pre-organize before our visit. Be ready to sort and make decisions.

This is by far one of the most common concerns our clients have. Its normal to feel this way, but we understand and are not there to judge. We can almost guarantee that the clients home is not the worst. We also, don't view things the way the client may view them meaning we were born to organize. It's what we love to do. So, while the client Sees Clutter, We See Solutions!. We want to help create Space, Time and Peace of Mind for all of our clients. More importantly, it doesn't matter how anyone else feels or what anyone else thinks. Our purpose is to help our clients so that they can get back to being the best version of themselves.

We love pets! Except those that bite! In fact, the owner Lexy has a Shih-tzu named Yoda and two grand dogs. Even though we love pets it has been our personal experience of noticing that they tend to either follow us around to see what we are doing or want a lot of love and affection. They also, tend to make more of a mess with shedding and toys limiting what the client will be able to see has been completed. This also creates extra time spent cleaning/organizing your space. Some have even become anxious or aggressive around the staff (and the dreaded vacuum!) For these reasons we ask that all animals be kept in a room (that doesn't need to be serviced), crated, taken to a relative and/or taken to pet day-care. Whose pet doesn’t love a day at the pet spa. Hmmm … well maybe not ~Yoda~!

Refunds/Cancellations: While we do not provide refunds, we will do everything in our power to provide you with the best experience possible. So, if for any reason you need to reschedule your sessions or are unhappy with the services rendered, please just call or send us an e-mail within 72 hours of your service and we'll find away to make things right. That's our promise to you! Reschedules: Not a problem! We require a 72-hour reschedule notice for organizing, packing, unpacking and moving sessions otherwise, there will be a $150 reschedule fee assessed for time lost. Cleaning Clients: We require a 48-hour reschedule notice for cleaning sessions otherwise, there will be a $50 reschedule fee assessed for time lost. If you have to reschedule please send us an email to passionorganizing@gmail.com with the subject line: Reschedule Needed – Client Name. If you need to schedule more sessions please send an email with the subject line: Additional Sessions Request – Client Name. This fee is charged when clients fail to contact management within the time frames stated above of clients service appointment. This policy was created to decrease the amount of cancellations and reschedules. Please keep in mind that it is often hard to place other clients in your spot last minute and the staff still needs to be paid.

Ideally we service your space(s) while you are away. Recognizing that’s not always feasible, we’d ask that everyone please remain in a different room and physically away from the staff at least 6 feet apart as much as possible. If it’s necessary for you to come in close proximity to the staff we’d kindly ask that you also wear a mask. Please contact us to discuss potential solutions and planning if you think remaining socially distant will be a challenge for you. The staff will be wearing face masks, gloves, and/or washing hands along with using sanitizer during every session, prior to leaving, and prior to arriving to all sessions. Staff will also be using commercial-grade disinfectant approved to kill bacteria and virus such as but not limited to H1N1, HIV and Coronavirus (COVID-19).

We’ll never send anyone to your home that is or has been ill within the last 14 days (also includes members within their household). We require all staff bring a doctor's note allowing them back to work stating they are free and clear from illness. We’re also taking the added measures requiring all employees to check their temperature daily. We’ll contact you to reschedule if we’re unable to send a substitute staff member. If you or a member of your household is or has been ill and/or experiencing any symptoms within the last 14 days, please reschedule your session.

This will vary. Clutter and disorganization happens over time, so transforming your space(s) may or may not happen overnight. Each session, space, and person is different. Organizing is a process and the length of time to organize a space will depend on the size of the space, the amount of items within the space, and/or how quickly the client makes decisions. We also have to take in consideration the number of organizers on the project, the time allowed within the comforts of everyone's schedule and also if you or someone will be assisting with the process. Passion Organizing staff will work as quickly and efficiently as possible to help you reach your goals and meet your personal needs and budget. Below is a general estimate of hours created and verified by dozens of professional organizers worldwide that includes an approximate length of time it takes to organize a space. Remember this is just an estimate so it can take more or less time depending on the space in question and the items within that space.

Client recognizes that the practice of organizing is not an exact science and understands and accepts that fees are paid for performance of the services only, and not a guaranteed result. Client acknowledges that although a good outcome is expected, and a reasonable effort has been made to establish realistic expectations, there cannot be any warranty, expressed or implied, as to the results that may be obtained. The consultation fee is non-refundable under any circumstances. The consultation fee compensates Passion Organizing for expenses related to but not limited to time spent, reviewing your information, and all necessary administrative work required to process your inquiry. The consultation fee cannot be applied towards performed services.