Do you have a question about the services Passion Organizing offers? Check out our FAQ section.
You can also get started by completing the questionnaire below or
contacting us directly using one of the following methods.
We look forward to learning more about your organizing project!
Ready to Get Organized?
Fill out the form, or contact us using one of the following methods below to set up a free Discovery Call.
Phone: (866) 539-9367
Monday-Saturday 8:00am - 8:00pm
*If you do not receive an immediate response, we are likely working with a client and will get back to you as soon as possible.
*If you reach us after business hours, you may not receive a reply until the next business day.
Please leave a message for anything urgent, rather than using email.
We look forward to hearing from you!
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Frequently Asked Questions
What if I need to cancel and reschedule my appointment?
Not a problem! We do ask that you give at least 48-hour notice for organizing, packing and unpacking sessions or 24-hour notice for cleaning sessions unless there is a real emergency.
Do I need to be present when you organize?
That is entirely up to you! Some clients prefer to work hands-on with us, others want to delegate as much as possible, while others give us full control to decide with no input.
*Note: We do need you (or someone you’ve designated as your proxy) to be available for the first 30 minutes to an hour for questions while we sort each space. Once we have eliminated everything you don’t want or need, you are free to step away — as long as you’re available to accept texts or calls while we finish the process.
Will you purchase baskets, bins, and containers for my space(s)?
Yes! If you want to start fresh, we can purchase supplies that coordinate with your space(s). There is an additional charge of $40 per hour / per person for the time we spend shopping for you. You will only be charged for the supplies that you keep. We are also, happy to try and use any containers you already own if you prefer.
Where do you donate items?
We donate to various charities, including the Salvation Army, Goodwill, and the Atlanta Humane Society. We will accommodate specific charity location requests if possible!
How do I prepare for your visit?
Most people are embarrassed about their clutter or perceived disorganization. Do not worry! We have seen it all. There is no need to clean or pre-organize before our visit.
Be ready to sort and make decisions.
I am embarrassed about my home. Is my home the worst?
This is by far one of the most common concerns our clients have. Its normal to feel this way, but we understand and are not there to judge. We can almost guarantee that your home is not the worst.
We also, don't view things the way you might view them meaning we were born to clean and organize. It's what we love to do. So, while You See Clutter, We See Solutions!. We want to help you create Space, Time and Peace of Mind.
More importantly, it doesn't even matter how anyone else feels or what anyone else thinks. Our purpose is to help you so that you can get back to being the best version of yourself.
Are you pet friendly?
We love pets! Except those that bite! In fact, the owner Lexy has a Shih-tzu named Yoda and two grand dogs.
Even though we love pets it has been our personal experience of noticing that they tend to either follow us around to see what we are doing or want a lot of love and affection. They also, tend to make more of a mess with shedding and toys limiting what the client will be able to see has been completed. This also creates extra time spent cleaning/organizing your space.
Some have even become anxious or aggressive around the staff (and the dreaded vacuum!)
For these reasons we ask that all animals be kept in a room (that doesn't need to be serviced), crated, taken to a relative and/or taken to pet day-care. Whose pet doesn’t love a day at the pet spa. Hmmm … well maybe not ~Yoda~!
What is your refund policy?
While we do not provide refunds, we will do everything in our power to provide you with the best experience possible. So, if for any reason you are unhappy with the service rendered, please just call or send us an e-mail within 24 hours of your service and we will send someone out to make things right. That's our promise to you!
What is your policy on Social Distancing and PPE equipment?
Ideally we service your space(s) while you are away. Recognizing that’s not always feasible, we’d ask that everyone please remain in a different room and physically away from the staff at least 6 feet apart as much as possible.
If it’s necessary for you to come in close proximity to the staff we’d kindly ask that you also wear a mask.
Please contact us to discuss potential solutions and planning if you think remaining socially distant will be a challenge for you.
The staff will be wearing face masks, gloves, and/or washing hands along with using sanitizer during every session, prior to leaving, and prior to arriving to all sessions.
Staff will also be using commercial-grade disinfectant approved to kill bacteria and virus such as but not limited to H1N1, HIV and Coronavirus (COVID-19).
What happens when illness occurs with one of your employees?
We’ll never send anyone to your home that is or has been ill within the last 14 days (also includes members within their household). We require all staff bring a doctor's note allowing them back to work stating they are free and clear from illness. We’re also taking the added measures requiring all employees to check their temperature daily.
We’ll contact you to reschedule if we’re unable to send a substitute staff member.
If you or a member of your household is or has been ill and/or experiencing any symptoms within the last 14 days, please reschedule your session.
How long will it take to organize my space(s)?
This will vary. Clutter and disorganization happens over time, so transforming your space(s) may or may not happen overnight. Each session, space, and person is different.
Organizing is a process and the length of time to organize a space will depend on the size of the space, the amount of items within the space, and/or how quickly the client makes decisions.
We also have to take in consideration the number of organizers on the project, the time allowed within the comforts of everyone's schedule and also if you or someone will be assisting with the process.
Passion Organizing staff will work as quickly and efficiently as possible to help you reach your goals and meet your personal needs and budget.